Support

Customer Service
When we say Customer Service, we mean it. We understand that when your organization has to deal with calibration service requirements, it often comes at the expense of time and money for other operational needs. Our full-time Customer Advocate is your resource within our walls to track down an order status, inquire about any concerns or issues, or put you in touch with the right expert at DTS for any technical, scheduling, or pricing questions you might have. We strive at all times to do what is in the best interest of our customer, knowing that the best way to foster long-term, lasting business relationships is to serve their personalized needs and address their concerns immediately and thoroughly. That’s what we mean by being Dedicated To Service.

 

Technical Support
Diamond Technical Services understands that problems and issues cost money. Unexpected downtime, equipment failure, or even safety concerns and hazards, need resolution fast. Our staff of engineers and technicians listen to your problem or concern and work hard to develop a solution. In most cases, we are able to implement a resolution fast and efficiently. Please contact us with a detailed description of the problem or concern and a level of urgency and we will work with you and your staff to reach a resolution in a timely fashion. For most support needs, simply call us at (508) 887-8874 and ask to speak to one of our support personnel.

 

DataView
In support of your business, we catalog all of your instruments, equipment, and tools that require calibration into a database called DataView. DataView allows us and permits you to manage your calibration requirements and develop a proactive schedule so you stay compliant. Our scheduler will send you a list of equipment that is due for calibration each month so you can properly plan downtime and equipment availability. We provide free access to your DataView device information to help you better manage your business.  To use DataView, you’ll need to have a username and a password, so contact us and we’ll get these setup for you.

If you need help getting started using DataView, see the DataView Quick Start Guide to get you acquainted with this convenient, easy way to view your device data online, anytime, and anywhere there’s Internet access and a browser.

 

 

 

 

 

 

Diamond Technical Services  ◊  11 Depot Street, South Grafton, MA 01560  ◊  (508) 887-8874